(Solution) 19-34 Compensation Linked With Profitability, Waiting Time, And Quality Measures. Seashore Healthcare Operates Two Medical Groups, One In... | Snapessays.com


(Solution) 19-34 Compensation linked with profitability, waiting time, and quality measures. Seashore Healthcare operates two medical groups, one in...


Complete the following questions: ( I have also included the questions in an attachment in case it does not come out properly)19-34 Compensation linked with profitability, waiting time, and quality measures.Seashore Healthcare operates two medical groups, one in Philadelphia and one in Baltimore. The semiannual bonus plan for each medical group’s president has three components:a.Profitability performance. Add 1.50% of operating income. b.Average patient waiting time. Add $30,000 if the average waiting time for a patient to see a doctor after the scheduled appointment time is less than 15 minutes. If average patient waiting time is more than 15 minutes, add nothing. c.Patient satisfaction performance. Deduct $35,000 if patient satisfaction (measured using a survey asking patients about their satisfaction with their doctor and their overall satisfaction with Seashore Healthcare) falls below 65 on a scale from 0 (lowest) to 100 (highest). No additional bonus is awarded for satisfaction scores of 65 or more. Semiannual data for 2013 for the Philadelphia and Baltimore groups are as follows:  January–June July–December Philadelphia       Operating income $11,150,000 $10,000,000   Average waiting time 13 minutes 17 minutes   Patient satisfaction 72 66 Baltimore       Operating income $8,800,000 $7,500,000   Average waiting time 20 minutes 13 minutes   Patient satisfaction 59 68 Required1.Compute the bonuses paid in each half year of 2013 to the Philadelphia and Baltimore medical group presidents. 2.Discuss the validity of the components of the bonus plan as measures of profitability, waiting time performance, and patient satisfaction. Suggest one shortcoming of each measure and how it might be overcome (by redesign of the plan or by another measure). 3.Why do you think Seashore Healthcare includes measures of both operating income and waiting time in its bonus plan for group presidents? Give one example of what might happen if waiting time was dropped as a performance measure. 19-35 Ethics and quality. Weston Corporation manufactures auto parts for two leading Japanese automakers. Nancy Evans is the management accountant for one of Weston’s largest manufacturing plants. The plant’s general manager, Chris Sheldon, has just returned from a meeting at corporate headquarters where quality expectations were outlined for 2014. Chris calls Nancy into his office to relay the corporate quality objective that total quality costs will not exceed 10% of total revenues by plant under any circumstances. Chris asks Nancy to provide him with a list of options for meeting corporate headquarters’ quality objective. The plant’s initial budgeted revenues and quality costs for 2014 are as follows: Revenue 5,100,000 Quality costs:   Testing of purchased materials       48,000 Quality control training for production staff          7,500 Warranty repairs    123,000 Quality design engineering       72,000 Customer support       55,500 Materials scrap       18,000 Product inspection    153,000 Engineering redesign of failed parts       31,500 Rework of failed parts       27,000 Prior to receiving the new corporate quality objective, Nancy had collected information for all of the plant’s possible options for improving both product quality and costs of quality. She was planning to introduce the idea of reengineering the manufacturing process at a one-time cost of $112,500, which would decrease product inspection costs by approximately 25% per year and was expected to reduce warranty repairs and customer support by an estimated 40% per year. After seeing the new corporate objective, Nancy is reconsidering the reengineering idea.Nancy returns to her office and crunches the numbers again to look for other alternatives. She concludes that by increasing the cost of quality control training for production staff by $22,500 per year, the company would reduce inspection costs by 10% annually and reduce warranty repairs and customer support costs by 20% per year as well. She is leaning toward only presenting this latter option to Chris because this is the only option that meets the new corporate quality objective.Required1.Calculate the ratio of each budgeted costs-of-quality category (prevention, appraisal, internal failure, and external failure) to budgeted revenues for 2014. Are the budgeted total costs of quality as a percentage of budgeted revenues currently less than 10%? 2.Which of the two quality options should Nancy propose to the general manager, Chris Sheldon? Show the 2-year outcome for each option: (a) reengineer the manufacturing process for $112,500 and (b) increase quality training expenditure by $22,500 per year. 3.Suppose Nancy decides not to present the reengineering option to Chris. Is Nancy’s action unethical? Explain.& 19-34 Compensation linked with proftability, waiting time, and quality measures. Seashore Healthcare operates two medical groups, one in Philadelphia and one in Baltimore. The semiannual bonus plan For each medical group’s president has three components: & a. Proftability perFormance. Add 1.50% oF operating income. & b. Average patient waiting time. Add $30,000 iF the average waiting time For a patient to see a doctor aFter the scheduled appointment time is less than 15 minutes. IF average patient waiting time is more than 15 minutes, add nothing. & c. Patient satisFaction perFormance. Deduct $35,000 iF patient satisFaction (measured using a survey asking patients about their satisFaction with their doctor and their overall satisFaction with Seashore Healthcare) Falls below 65 on a scale From 0 (lowest) to 100 (highest). No additional bonus is awarded For satisFaction scores oF 65 or more. & Semiannual data For 2013 For the Philadelphia and Baltimore groups are as Follows: January–June July– December Philadelphia Operating income $11,150,000 $10,000,000 Average waiting time 13 minutes 17 minutes Patient satisFaction 72 66 Baltimore Operating income $8,800,000 $7,500,000 Average 20 minutes 13 minutes https://www.coursehero.com/tutors-problems/Business/9130731 9130731 Ryan you paper is hard to read in places because of the choices of you words. Please reread and revise. Additionally, you need to show where your... Using feedback from your professor, revise Parts 1 and 2, and add Part 3. Plan to include visuals to illustrate the advantages of your proposed solution.Write an eight to ten (8-10) page paper in which you:Provide Part I: Revision of A Problem Exists (3-4 pages)1. Revise your Persuasive Paper Part 1: A Problem Exists, using feedback from the professor and classmates. Provide Part 2: Revision of Part 2: Solution to Problem and Advantages (3-4 pages)2. Revise your Persuasive Paper Part 2: Solution to Problem and Advantages, using feedback from the professor and classmates.Develop Part 3: Possible Disadvantages, Answers, with Visuals (1-2 pages, for 7-9 total pages)3. Included a defensible, relevant thesis statement in the first paragraph. 4. State, explain, and support the first disadvantage (economic, social, political, environmental, social, equitable, ethical/moral, etc.) to your solution and provide a logical answer. This should be one (1) paragraph. 5. State, explain, and support the second (and third if desired) disadvantage (economic, social, political, environmental, social, equitable, ethical/moral, etc.) to your solution and provide a logical answer. This should be one or two (1-2) paragraphs.6. Include one or two (1-2) relevant visuals that help illustrate an advantage.  7. Use effective transitional words, phrases, and sentences.8. Provide a concluding paragraph to summarize the proposed solution, its advantages, possible disadvantages, and answers to the disadvantages. Repeat or paraphrase your thesis statement.  9. Develop a coherently structured paper with an introduction, body, and conclusion.10. Use one (1) or more rhetorical strategy (ethos, logos, pathos) to explain claims. 11. Support disadvantages and answers with at least two (2) additional quality relevant references. Use at least eight (8) total for Parts 1, 2, and 3. Note: Wikipedia and other Websites do not qualify as academic resources.Your assignment must follow these formatting guidelines:Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.Note: Submit your assignment to the designated plagiarism program so that you can make revisions before submitting your paper to your professor. The specific course learning outcomes associated with this assignment are:Recognize the elements and correct use of a thesis statement.  Associate the features of audience, purpose, and text with various genres. Analyze the rhetorical strategies of ethos, pathos, logos in writing samples and for incorporation into essays or presentations. Correct grammatical and stylistic errors consistent with Standard Written English. Prepare a research project that supports an argument with structure and format appropriate to the genre. Revise drafts to improve clarity, support, and organization.  Recognize how to organize ideas with transitional words, phrases, and sentences. Incorporate relevant, properly documented sources to substantiate ideas. Use technology and information resources to research selected issues for this course. Write clearly and concisely about selected topics using proper writing mechanics.  Ryan you paper is

 

har

 

d to read in places because of the choices of you words.

 

Please

 

reread and revise.

 

Additionally, you need to show where your information is coming

 

from with in text citations.

 

This will keep you from appearing opinionated without

 

support from your research.

 

Keep up the

 

har

 

d work.

 


Solution details:
STATUS
Answered
QUALITY
Approved
ANSWER RATING

This question was answered on: May 23, 2022

Solution~00021147603050.zip (25.37 KB)


This attachment is locked

Our expert Writers have done this assignment before, you can reorder for a fresh, original and plagiarism-free copy and it will be redone much faster (Deadline assured. Flexible pricing. TurnItIn Report provided)

Pay using PayPal (No PayPal account Required) or your credit card . All your purchases are securely protected by .
SiteLock

About this Question

STATUS

Answered

QUALITY

Approved

DATE ANSWERED

May 23, 2022

EXPERT

Tutor

ANSWER RATING

GET INSTANT HELP

We have top-notch tutors who can do your essay/homework for you at a reasonable cost and then you can simply use that essay as a template to build your own arguments.

You can also use these solutions:

  • ■ As a reference for in-depth understanding of the subject.
  • ■ As a source of ideas / reasoning for your own research (if properly referenced)
  • ■ For editing and paraphrasing.

This we believe is a better way of understanding a problem and makes use of the efficiency of time of the student.

Get Free Price Quote