Hello, this is from my business administration class, it requires to write a memo back to the customer. The attachments are the requirements and all the necessary documents. Feel free to contact me with all your questions. American
Southwestern
Airlines
We fly because
you can’t.
Corte
BA 200
Fall 2015
Customer Service Directive #2923401
Lost Item Policy #7659
Non Checked Baggage Policy #2341
Layover Policy #072
Effective:
Immediately
Flight attendants on ASA flights with layovers are to consider the following and
act accordingly …
Immediately after landing, an announcement is to be made concerning the
layover status of the current flight.
?
The announcement is to include that continuing passengers who disembark
at the layover location are to take all belonging upon exiting the aircraft.
?
The aircraft is quickly cleaned during layovers.
?
Cleaning personnel do not know which passengers are returning to the
aircraft.
?
Items not property of ASA will be removed during cleaning.
Non-ASA items
may be forwarded to the ASA Lost and Found for their action or disposed of.
?
ASA is NOT responsible for personal items not checked during the pre-
boarding phase of travel.
The official general ASA policy on missing personal items is …
While American Southwestern Airlines make every attempt to locate non check
personal items of passengers, ASA is not liable for personal items left on aircraft
during layovers.
This question was answered on: Sep 21, 2023
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