(Solution) - To improve customer service Ocala Software Systems wants to inv -(2025 Original AI-Free Solution)

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Academic Level: Undergrad. (yrs 3-4)

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To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What effect would the additional consultant have on customer service? Would two technical consultants enable Ocala to meet its service guidelines, with no more than 35% of all customers having to wait for technical support and an average customer waiting time of two minutes or less? Discuss.